Last Updated: October 2025
Murray House (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.murrayhouse.co.za
1. Purpose of This Policy
This Privacy Policy is in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa. It outlines how we handle your personal information and your rights regarding that information.
2. Information We Collect
We collect and process personal information that is necessary to provide our services, including:
- Contact Form Information: Your name, email address, phone number, and message details when you contact us.
- Booking Information: When you make a booking via NightsBridge, your personal and payment details are collected and processed securely on their platform in accordance with their privacy policy.
- Technical Data: Anonymous data such as IP address, browser type, and pages visited, used for website analytics and performance improvement.
3. How We Use Your Information
We use your personal information only for legitimate purposes, including:
- Responding to your enquiries or booking requests.
- Managing and confirming reservations via NightsBridge.
- Providing customer service and improving our website experience.
- Complying with legal and regulatory obligations.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Data Retention
Messages received through our contact form are retained only for as long as necessary to respond to your query or booking, after which they are deleted.
Booking data handled via NightsBridge is stored in accordance with NightsBridge’s data retention and security policies.
5. Third-Party Services
We make use of NightsBridge, a trusted third-party booking system. NightsBridge may collect and store certain information on our behalf. Please review their privacy policy here: https://www.nightsbridge.com/privacy-policy/
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, or disclosure.
However, please note that no internet-based system is completely secure, and you share information at your own risk.
7. Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your information.
- Withdraw consent to processing (where applicable).
- Lodge a complaint with the Information Regulator of South Africa if you believe your data has been mishandled.
You can contact the Information Regulator at:
inforeg@justice.gov.za
8. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us:
info@murrayhouse.co.za
9. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website and will include the date of the last update.